Refund Policy
zylorivox is committed to providing transparent and fair refund procedures for all our business communication services and educational programs
Eligibility and General Terms
Our refund policy covers various scenarios to ensure fairness for all clients. Refund eligibility depends on several factors including the type of service, timing of the request, and specific circumstances surrounding your enrollment or purchase.
Important Notice
All refund requests must be submitted in writing through our official channels. Verbal requests or third-party submissions will not be processed without proper verification.
- Educational programs: 14-day cooling-off period from enrollment date
- Consultation services: Refunds available before scheduled session begins
- Digital resources: 7-day refund window for unused materials
- Corporate training packages: Custom refund terms outlined in service agreement
- Cancelled events: Full refunds processed automatically within 10 business days
We understand that circumstances change, and we've designed our refund structure to accommodate various situations while maintaining the sustainability of our educational programs. Each case is reviewed individually to ensure the most appropriate resolution.
Step 1: Submit Request
Contact our support team with your refund request including enrollment details, reason for refund, and preferred contact method for follow-up communication.
Step 2: Review Process
Our team reviews your request within 3-5 business days, checking eligibility criteria and gathering any additional information needed for processing.
Step 3: Decision & Processing
You'll receive written confirmation of the decision. Approved refunds are processed within 7-10 business days to your original payment method.
For international clients, please note that currency conversion rates and international transfer fees may affect the final refund amount. We process refunds in the original currency whenever possible to minimize conversion impacts.
Refund Support Contact
Email: info@zylorivox.com
Phone: +61 2 6142 1800
Address: 147 King St, Sydney NSW 2000, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
This refund policy is effective as of January 2025 and supersedes all previous versions. Policy updates will be communicated to active clients via email and posted on our website.